# Terms of Service

KeepBal provides tools through an API and a prepaid wallet. Last updated: 2026-10-06.

## Account

Provide a valid email and keep your credentials secure. API keys are shown once; you are responsible for their use.

## Prepaid credits

Top-ups are one-time purchases of prepaid API credit, with no subscription or automatic renewal. Unused credits remain in your wallet until spent or refunded under the Refund Policy.

## Payments and fees

Paddle processes paid top-ups as Merchant of Record, including checkout, taxes, and receipts. KeepBal does not store your full card details.

Top-up fee: 8% of the credit, rounded up to the cent, + $0.35 before tax. Only the credit amount is added to your wallet.

## Refunds and chargebacks

Refunds and chargebacks remove the related credits from your wallet. This can leave a negative balance.

## Acceptable use

Do not abuse the API, circumvent billing, share keys publicly, or use KeepBal for unlawful activity. Accounts that violate these terms may be suspended.

## Availability

The service is provided as-is without an uptime guarantee. Unavailable routes and failed calls are not billed.

## Contact

[hello@keepbal.com](mailto:hello@keepbal.com) · [support@keepbal.com](mailto:support@keepbal.com) · [Privacy](https://keepbal.com/privacy) · [Refunds](https://keepbal.com/refund)