# Refund Policy

KeepBal sells one-time prepaid API credits with no automatic renewal. Last updated: 2026-10-06.

## Payments

Paddle processes purchases and approved card refunds.

## When refunds apply

- For duplicate or accidental charges, contact support promptly with your Paddle transaction ID.
- Unused prepaid credits may be considered for refund at our discretion within a reasonable time after purchase.
- Credits already spent on calls are generally not refundable.

## Fees and promotional credit

Processing fees and taxes are not refunded unless Paddle or the law requires otherwise. Free signup credit is not a paid purchase and cannot be refunded.

## Wallet balance

Refunds and chargebacks remove the related credits from your wallet. This can leave a negative balance.

## Chargebacks

An account may be suspended while a payment dispute is reviewed.

## Request a refund

Email support with your account email, purchase date and amount, Paddle transaction ID or receipt, and the reason for your request.

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